Our patient engagement specialists contact patients weekly to capture a virtual checkpoint which you and your clinical staff can access in real-time through our software.
If your patient reports a high risk incident, your team will receive a HIPAA compliant text message or email notification to login to our platform and review the incident summary.
Email notification due to pathway answers
Our home health experts created checkpoint pathways that are easy for patients and caregivers to answer and provide an accurate and trackable comparison to OASIS measures.
OASIS M1860. Ambulation/Locomotion
Q: Current ability to walk safely, once in a standing position, or use a wheelchair, once in a seated position, on a variety of surfaces.
A.: 2 - Requires use of a two-handed device (for example, walker or crutches) to walk alone on a level surface and/or requires human supervision or assistance to negotiate stairs or steps or uneven surfaces.
Telos Checkpoint Pathway Example: Ambulation Status
Q: Assistive device used to move safely?
Q: Type of assistive device needed?
A: Two handed device (walker/ crutches)
Q: Able to independently get up and down steps with assistive device?
A: No, needs assistance to navigate steps.
We set each patient's baseline measures from the finalized OASIS. We intake the same OASIS file uploaded to the iQEIS portal, ensuring accuracy for agencies whose EHR/EMR vendor is unwilling or unable to integrate with other software solutions.
We've found rotating pathways assists keep patients from feeling that the engagement calls are repetitive. Additionally providing your team with multiple data points to track trends throughout the episode.
No, CMS prohibits asking patients exact or slightly altered HH-CAHPS questions.
There is no way to guarantee an improvement in satisfaction scores. However, agencies that regularly discuss falls, medications, home safety, etc. with patients have a higher probability that they will remember the experience and accurately answer satisfaction survey questions.
(Sample comparison of CAHPS survey question vs. Telos checkpoint pathway)
CAHPS Question: Home safety set-up
Did your home health agency discuss how to set up your home safely?
Telos Checkpoint Pathway: Home safety set-up
Is your home currently set up so you can move around safely?
Would you like assistance setting up your home safely during your next visit?
We inquire about upcoming doctor appointments and other potential scheduling conflicts during each checkpoint call.
Your team can access these insights anytime, enabling them to identify potential scheduling conflicts that lead to missed visits.
Additionally, our insights enable clinicians and schedulers to reduce PRN visits by adjusting weekly visit schedules as needed.
Our mission is to assist home health agencies in providing data-driven care that improves outcomes and reduces care delivery costs. However, due to the complexities of the home health industry there is not a one size fits all playbook.
We do assist with capturing and tracking different data points to help client keep a pulse on the financial and clinical effectiveness.
Important Reminder: Checkpoints engagement were not designed to take place of billable visits.
No. We believe value creation is the key to client longevity, not the duration of their contract.
Our current entry-level subscription is $500 per month with a 30-day cancellation notice to terminate.
Cancellation notices can be emailed to firstname.lastname@example.org
Customers can request to lock in subscription pricing with a 3-12 month contract after implementation.